Coral Duplicate Accounts

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Coral Duplicate Accounts Meaning

You have two options for closing your account or selecting a time-out period from playing. Please select thoughtfully the reason for which you want to close your account:

Accounts
  1. If you have developed or feel at risk of developing problematic gambling behavior, please visit the Self-Exclusion page in your account. You have two options:
    • Initiate a time-out for a definite duration (1 day / 1 week / 1 month or any other duration up to 6 weeks): if you select a time-out, your account will be automatically reopened at the end of this duration.
    • Self-exclude indefinitely: you will be excluded from gambling for an indefinite period of time. If you want to revoke your self-exclusion, you can only do this after a minimum duration of at least 6 months has passed by contacting the Customer Service team.

    You will not be able to reopen your account until the specified definite duration has passed, or at earliest 6 months after self-exclusion in the case of an indefinite duration.
  2. If you would like to close your account for any other reason, please visit the Service Closure page. In this page, you are able to close one or more products, or your account, with the following options:
    • Close for a definite duration (1 week / 1 month / 3 months, or until a defined date): if you select a definite duration of closure, the selected product(s) will be automatically reopened at the end of this duration.
    • Close for an indefinite duration: your selected product(s) or all products will be closed indefinitely.

    You can reopen all closed products on the Service Closure page at any time.

Please note:

For either case, please note that for either self-exclusion from your account or for service-closed product(s) where applicable:

  • You will no longer be able to play with real money.
  • If you close all available products or self-exclude from your account, you will no longer be able to make deposits.
  • In the case of self-exclusion, you will not be able to update your “Personal details” in your account.
  • As the case may be, you can request the withdrawal of any cash balance you have in your account.

If you wish to block your account so that you can no longer log in, please contact our Customer Service team indicating your first and last name, your residential address, your date of birth, and the e-mail address you provided in your Coral account. No matter whether you close your account yourself or it is closed by the Customer Service team, your personal details cannot be deleted. They must be kept for your own security until the expiration of the statutory period of limitation, since they might be necessary for enforcement, assertion or defense of legal claims vis-à-vis the public administration or courts. Customers may request deletion of the data upon expiration of this period. Once an account has been blocked, you cannot register with Coral again.

Hello, new poster here.
The reason for me joining the site/forum was to try and see if anyone else had been in a similar situation to me.
During Wimbledon last year, I had a succession of successful bets and had won what was a relatively large sum by my standards - this tied in with some decent luck on the horses and some football as well. I'd accrued around £5k or so.
I've been signed with Coral for probably 10 years or more. I had only had issue previously, which related to a promotion being withdrawn from my account, which was remedied after taking the complaint to IBAS.
I had already withdrawn £1-2k whilst continuing to bet, and had requested a withdrawal of around £3k. The withdrawal was showing as processed having been pending for a day or so, but within 24 hours, my account had been blocked/suspended, and the withdrawal had been cancelled at the bank. I contacted Coral's help (lol) team and spoke to two different people; one advised the account had been suspended due to 'abuse of tennis markets', and one advised that it was an error and the account would work again shortly.
A couple of weeks elapsed and nothing had changed with my account, so I raised a complaint with IBAS. Here we are twelve months on - despite chasing IBAS on several occasions, on the few occasions I've had a response, they have advised that Coral have failed to respond to them. Is the 'independent' party, I have asked IBAS whether Coral have any particular service level agreements in place when complaints are raised with them; IBAS have failed to respond on this point.

Coral Duplicate Accounts Online


Coral Duplicate Accounts

So here I am, thirteen months down the line after lodging a complaint, and absolutely nothing has happened from Coral's end of things. I've recently tried contacting Coral again about this to try and get an actual explanation - the last response advised that it was a 'business decision and the account will remain closed'; there was approximately £1k still in the account, plus the £3k withdrawal that had been stopped, and I am at a loss as to how what they have done can be in any way legal, even amidst the usual dodgy bookies' terms and conditions.

Coral Duplicate Accounts Definition


Coral Duplicate Accounts Receivable

I feel like the only way I will get a resolution is to take legal action and issue a claim in the Small Claim Court. Whilst I still have plenty of forum browsing to do, does anyone have any experience of doing this?